Privacy Policy

Effective Date: May 1, 2026
Applies To: ZenosLabs, LLC and the “BusStopLive” mobile application

1. Overview

This Privacy Policy explains how ZenosLabs, LLC (“ZenosLabs,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information related to our BusStopLive application and related services (“Services”).

We are committed to protecting the privacy and security of all users — especially students, parents, and drivers who rely on our technology to track school transportation.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

A. Information You Provide

• Parent or Guardian Information: username, email address, and account credentials.
• Support and Communication: messages, emails, or inquiries you send to us.
  

B. Information Collected Automatically

When you use the Services, we may automatically collect:

• Device Information: type, operating system, app version.
• Usage Data: how and when you access or interact with the application.
• Location Data: GPS-based bus location, bus stop location, and (where applicable) approximate parent device location to provide alerts and notifications.

• We do not track or store continuous personal device locations.
  

3. How We Use Information

We use collected data to:

1. Provide, maintain, and improve the Services.
2. Display bus locations and arrival notifications.
3. Authenticate users and secure access to accounts.
4. Communicate updates, alerts, or service notices.
5. Respond to technical support or user requests.
6. Comply with legal obligations and enforce our Terms of Use.

We do not sell personal information or use it for unrelated advertising.

4. Children’s Privacy (COPPA Compliance)

We comply fully with the Children’s Online Privacy Protection Act (COPPA).

• The Services are intended for use by parents, guardians, and drivers, not directly by children under 13.
• Any personal data about a child (such as bus route, stop, or username) is collected and used only with verifiable parental consent.
• We use that data solely to provide transportation updates and related features.
• We do not display or share a child’s location with the public or any third party outside the parent account.
• Parents may review, correct, or request deletion of their child’s data by contacting us at support@busstoplive.com.

If we learn that we have collected children’s data without proper consent, we will delete it promptly.

5. California Residents (CCPA / CPRA Rights)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request details about what personal data we collect, use, or share.
• Right to Delete: You may request deletion of your personal data, subject to legal or operational requirements.
• Right to Correct: You may request correction of inaccurate personal data.
• Right to Non-Discrimination: We will not deny service or charge different prices if you exercise your privacy rights.

We do not sell or share personal information for cross-context behavioral advertising.

To exercise your rights, email support@busstoplive.com or write to us at the address below.

6. Data Sharing and Disclosure

We share data only as necessary to operate the Services:

• For Legal Reasons: If required by law, subpoena, or government request.
• In Business Transfers: If ZenosLabs is merged or acquired, user data may transfer to the successor entity under the same protections.

We do not sell or rent personal data to advertisers or unrelated third parties.

7. Data Retention

We retain personal data only as long as necessary to:

• Provide the Services to the user or guardian,
• Comply with legal obligations, or
• Resolve disputes and enforce agreements.

Data tied to inactive accounts is securely deleted or anonymized after a reasonable retention period.

8. Data Security

We employ industry-standard administrative, technical, and physical safeguards to protect information from unauthorized access, loss, or misuse, including:

• Encrypted data transmission (HTTPS/TLS)
• Limited employee access to identifiable information
• Secure cloud hosting and periodic security reviews

However, no system is completely secure, and users should use caution when sharing login credentials or accessing the Service from public networks.

9. International Users

Our Services are intended for use within the United States.
If you access them from outside the U.S., you consent to the transfer and processing of your data in the U.S., where privacy laws may differ from those in your country.

10. Changes to This Policy

We may update this Privacy Policy periodically.
If changes are material, we will notify users through the app, or by email. The “Effective Date” above reflects the latest version.
Continued use of the Services after updates means you accept the revised policy.

11. Contact Us

For questions, privacy requests, or parental data access inquiries, contact:

ZenosLabs, LLC
 Attn: Privacy Officer
4345 US Highway 9 Suite 7, #1051
Freehold, NJ 07728
Email: support@busstoplive.com